Developing a leading GenAI Virtual Agent - Vodafone Tobi

Background

Vodafone wished to address the needs of customers in a mix of natural language, English and telco using NLP and speech recognition models.

Solution

Built and deployed Italian version using Generative AI technologies including Microsoft's Azure AI services and what has now become Azure OpenAI. Build using responsible and ethical frameworks and sets new global standards for customer experience.

Outcome

6 million interactions per month and what Microsoft global describes as a key example of how Generative Technology is transforming customer experience. Now live in 15 countries worldwid.